GATAlife Terms of Use

Last Updated: April, 18, 2025


Legal Name	GATALIFE LTD
Registration Number	ΗΕ 491102
Address	Arch. Makariou III, 240, P. LORDOS CENTER, BLOCK B, Office 206, Limassol, Cyprus
Email	help@gatalife.com

§ 1 Scope

(1) These General Terms and Conditions of GATALIFE LTD, Registration Number ΗΕ 491102, with its registered office at Arch. Makariou III, 240, P. LORDOS CENTER, BLOCK B, Office 206 (hereinafter the "Provider"), govern the use of GATAlife services on the GATAlife website https://www.gatalife.com (hereinafter the "Website") and in the mobile application (hereinafter the "App" or the "GATAlife App"). They apply regardless of whether the App is used free of charge or on a paid basis.

(2) The following General Terms and Conditions, as amended from time to time at the date of use, shall apply exclusively between GATALIFE LTD (hereinafter also the "Provider" or "GATAlife") and the user of the GATAlife services (hereinafter the "User"). Any deviating terms and conditions of the User shall not be recognized unless the Provider has expressly agreed to their validity.

§ 2 Definitions

(1) GATAlife offers its Users a program dedicated to the topics of weight loss, weight gain, muscle development, and healthy nutrition, and, through the GATAlife App and the website https://www.gatalife.com, provides Users with various ways to engage with these topics (hereinafter also the "Services").

(2) The terms "Consumer" and "Entrepreneur" shall have the meanings assigned to them under applicable EU law. Accordingly, a User shall be deemed a "Consumer" where the use or purchase of the GATAlife App cannot primarily be attributed to the User's commercial or professional activity. By contrast, an "Entrepreneur" means any natural or legal person or partnership with legal capacity acting in the exercise of its trade, business, or profession when using the GATAlife App or entering into a contract.

(3) "Distribution Platform" refers to platform operators' stores, such as Google ("Google Play") and Apple ("App Store"), through which the User may select and download the GATAlife App for installation on the User's device.

§ 3 Use of the GATAlife Services

(1) GATAlife Services may be used either free of charge or for a fee. This applies in particular to the use of the Services via the GATAlife App. The App itself is always free to install when downloaded through a Distribution Platform. Paid use always requires the User's specific and express consent within the App (see §§ 5 and 6 below).

(2) As a rule, the GATAlife App may be installed and used on all platforms and end devices supported by GATAlife, including mobile phones, smartwatches, tablets, and other mobile devices.

(3) By using the Website or installing the App, the User accepts these Terms and Conditions. If the User has downloaded the App from a Distribution Platform and accesses the GATAlife Services through the App, the terms and conditions of that Distribution Platform shall also apply. In the event of any conflict between these Terms and Conditions and the terms of the relevant Distribution Platform with respect to matters governed by that platform — including but not limited to payment processing, subscription billing, subscription management, and refunds — the terms of the Distribution Platform shall prevail. In all other matters, these Terms and Conditions shall govern.

(4) The User represents that all information provided by the User is true, accurate, current, and complete. The User is required to keep personal information updated on a regular basis.

(5) The User is not permitted to circumvent technologies used to control geographic or other access for the purpose of unauthorized use of paid GATAlife Services.

(6) The User is responsible for protecting their account against unauthorized access and misuse. Suspicious activity and possible violations must be reported immediately to the Provider at help@gatalife.com. Any refund of unauthorized payments shall only be made after successful notification of the misuse.

(7) If the Provider detects improper conduct by the User, the Provider shall be entitled to close the relevant account.

(8) In order to use the App, the User must be at least 18 years old unless a parent or legal guardian has consented to installation and subsequent use in accordance with applicable law. If GATAlife becomes aware that a User is below the minimum age and that personal data has been collected without verified parental or guardian consent, the Provider shall: (a) immediately restrict the User's access to the GATAlife App; (b) notify the User (or their parent or legal guardian where possible) of the restriction; and (c) delete such personal data within 30 days of becoming aware, unless retention is required by applicable law. Users who believe an account has been created by a minor may report this to help@gatalife.com. GATAlife ensures that the App's age rating on all Distribution Platforms reflects the 18+ minimum age requirement.

(9) Apple App Store — Additional Terms. If the User downloads the GATAlife App from the Apple App Store, the User acknowledges and agrees that:

(a) this agreement is concluded solely between the User and GATALIFE LTD, and not with Apple Inc.;

(b) Apple Inc. is not responsible for the GATAlife App or its content;

(c) Apple Inc. and its subsidiaries are third-party beneficiaries of this agreement and shall have the right (and will be deemed to have accepted the right) to enforce this agreement against the User as a third-party beneficiary thereof; and

(d) in the event of any failure of the GATAlife App to conform to any applicable warranty, the User may notify Apple Inc. and Apple Inc. will refund the purchase price for the App to the User. To the maximum extent permitted by applicable law, Apple Inc. will have no other warranty obligation whatsoever with respect to the GATAlife App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of GATALIFE LTD.

§ 4 Health Notice for GATAlife Services

(1) The Provider is not a medical organization, and its recommendations do not constitute medical advice. The GATAlife App is not a medical device within the meaning of EU Regulation 2017/745 (Medical Device Regulation). In view of possible unintended weight loss or other physiological changes associated with the use of the GATAlife Services, the User is advised, in individual cases, to consult a physician before using the GATAlife Services in order to discuss the individual recommendations provided by the Provider. This applies in particular to Users who are already undergoing treatment or taking prescription medication for a clinically diagnosed condition. The Provider recommends using the GATAlife Services under medical supervision and undergoing regular medical check-ups. The Provider accepts no responsibility for actions taken by the User. No information provided through the GATAlife App or Website is intended to supplement or replace information provided by a physician or pharmacist. By agreeing to these Terms and Conditions, the User acknowledges that they bear sole responsibility for their own health decisions.

(2) The Provider recommends that the User maintain their weight in accordance with the World Health Organization (WHO) recommendations for a healthy weight, corresponding to a body mass index (BMI) between 18.5 and 25. BMI may be calculated using the following formula: body weight (in kg) divided by height (in m) squared.

(3) Where the GATAlife App integrates with third-party health platforms (such as Apple Health or Google Fit), any health or fitness data accessed or stored through those platforms is subject to the privacy policies and terms of the relevant platform operator in addition to these Terms and Conditions and the GATAlife Privacy Policy.

§ 5 Creation of a User Account

(1) The GATAlife App may be used with or without a personalized user account. When creating a personalized user account, the User must enter an email address and choose a password. The User may convert an existing anonymous account into a personal account at any time by linking their email address to the user account.

(2) In order to use the GATAlife App with a connected device (for example, Apple Watch or a Wear OS device), the User need only create a user account using the applicable sign-in method, even if the wearable device is not paired with the User's phone.

(3) The GATAlife App may also be used by linking it to a user profile on a platform operator's service, for example by creating a GATAlife user account through "Sign in with Google."

§ 6 Term and Termination of Free Services

If the GATAlife Services are used free of charge, the usage agreement may be terminated by either GATALIFE LTD or the User with 14 days' notice, sent to help@gatalife.com or to the User's email address on file, respectively. In addition, the User may delete their account in the App settings.

§ 7 Term, Renewal, and Termination of Paid Services

(1) GATAlife offers Users subscriptions with various fixed terms and usage fees specific to each term, payable in advance, in order to use all Services without restriction (hereinafter also "GATAlife Premium" or "Premium Features").

(2) If the User wishes to use the paid version functionality of the GATAlife App, the User may purchase Premium Features through the GATAlife Website or upgrade through an in-app purchase via a Distribution Platform.

(a) In order to purchase Premium Features through the Provider's Website, the User must log in using their email address and password or register anew. In the User account, the User may view and purchase various subscription options on the relevant product page.

(b) If the User upgrades through a Distribution Platform, the specific purchase procedure shall be governed by the relevant platform operator. For purchases made through the Apple App Store, the purchase contract for the subscription is concluded between the User and Apple Inc.; GATALIFE LTD is not a party to that transaction. For purchases made through Google Play, the purchase contract is concluded in accordance with Google's terms and conditions. The terms of the relevant Distribution Platform shall govern all aspects of the purchase, billing, and refund process for platform-billed subscriptions.

(3) If a subscription is purchased on the Website or through a Distribution Platform, GATAlife may temporarily offer Users the opportunity to use the selected subscription free of charge for a certain period of time determined by GATAlife (trial subscription). The trial subscription begins on the date the purchase process is completed. The User shall be informed of the trial period when registering for the trial subscription. During the trial period, no fee shall be charged. Where the subscription is purchased directly through the GATAlife Website, GATAlife may require the User to provide payment details at the commencement of the trial subscription. Where the subscription is purchased through a Distribution Platform, the collection and processing of payment details is governed exclusively by the relevant platform operator; GATAlife has no access to such details. If the User does not cancel the trial subscription before the end of the trial period indicated by GATAlife, the trial subscription shall automatically convert into a paid subscription and the applicable subscription fee will be charged by the relevant billing party (GATAlife or the Distribution Platform, as applicable). The User shall be clearly informed of this at the time of registration for the trial subscription and must provide explicit consent. GATAlife may change the scope of Services for a trial subscription or discontinue the trial subscription offer at any time.

(4) A fixed-term subscription shall remain valid for at least the period originally selected by the User plus any preceding trial period offered by GATAlife.

(5) Unless the User cancels the subscription before the end of the then-current subscription period, the subscription will automatically renew for successive periods equal in length to the initial subscription term (for example, a monthly subscription renews monthly; an annual subscription renews annually), at the then-applicable price. The User may cancel at any time; cancellation will take effect at the end of the then-current subscription period and the User will retain access to Premium Features until that date. No partial refunds are provided for unused portions of a subscription period, except as required by law or as provided in § 10(3).

(6) Cancellation of a subscription depends on where it was purchased:

(a) Website subscriptions: The cancellation notice must be submitted using the cancellation button at https://www.gatalife.com, within the App settings, or by email to help@gatalife.com.

(b) Apple App Store subscriptions: Subscriptions must be canceled through Apple's subscription management interface (iPhone/iPad: Settings → [your name] → Subscriptions). GATAlife is unable to process cancellation requests for App Store-billed subscriptions.

(c) Google Play subscriptions: Subscriptions must be canceled through Google Play's subscription management interface (Google Play app → Profile icon → Payments & subscriptions → Subscriptions). GATAlife is unable to process cancellation requests for Play-billed subscriptions.

(d) In the event of cancellation by the Provider, the User must be notified at the email address on file.

(7) The right to terminate without notice for good cause shall remain unaffected. Good cause for GATAlife exists in particular where the User violates applicable law or material contractual obligations. In addition, the provisions of § 10 shall remain unaffected.

(8) In the event of the User's death, the User's heirs shall be entitled to terminate the subscription in accordance with paragraphs (5) to (7).

§ 8 Payment of Fees

(1) After purchasing GATAlife Premium Features through the GATAlife Website, the User shall receive an invoice for the applicable usage fee unless otherwise agreed. If the User selects a fixed-term subscription with a prior trial phase specified by GATAlife and communicated to the User, the subscription fee shall become payable after the last day of the trial phase. After the end of the trial period, the fee for the relevant subscription term shall become immediately due and payable in advance by the User. If the fixed-term subscription is not preceded by a trial period, the fee for the relevant subscription term shall become immediately due and payable upon completion of the purchase.

(2) The User shall bear all costs incurred if an overdue payment cannot be collected from the bank account specified by the User. In the event of chargebacks or non-payment of fees by the User, GATAlife shall be entitled to block all Services or access to individual Services.

(3) In-app purchases are processed through the relevant Distribution Platform. The payment conditions, refund policies, and billing procedures specified by the operator of the relevant platform shall apply to such purchases.

§ 9 Changes to the Amount of Fees

For subscriptions purchased directly through the GATAlife Website, the Provider reserves the right to change the applicable fees. Price changes shall take effect only after the end of the current subscription period or upon the next renewal payment date. The Provider shall notify the User at least 30 days before any planned fee increase; if notice is given less than 30 days in advance, the change shall take effect only after the following payment date.

For subscriptions purchased through a Distribution Platform, the price change notification and consent process is governed by the relevant platform operator's policies. GATAlife will inform the Distribution Platform of any planned price changes; the platform will then notify the User in accordance with its own procedures. In all cases, a price increase will not take effect for an existing subscriber until the next renewal date following the applicable notice period.

§ 10 Changes, Interruptions, and Discontinuation of GATAlife Services

(1) The Provider shall be entitled at any time to modify its Services and, for example, to change, suspend, or discontinue free services of the GATAlife App, temporarily or permanently, in whole or in part. This also applies to the offering of fixed-term subscriptions.

(2) The Provider must notify the User at least 30 days in advance of any planned changes, suspension, or discontinuation of paid services. The Provider shall publish updated usage fees.

(3) The User shall be entitled to cancel their subscription without notice if the change, suspension, or discontinuation of a service causes unreasonable detriment to the User or otherwise significantly disturbs the contractual balance between the parties. If the User exercises such right of cancellation, the User may be entitled to a proportional refund for the unused portion of the canceled subscription. For subscriptions purchased through a Distribution Platform, any such refund shall be processed by the relevant platform operator in accordance with its refund policy; for subscriptions purchased through the GATAlife Website, the Provider shall be responsible for issuing the refund.

(4) A subscription shall end upon expiry of the booked term if the Provider or the relevant Distribution Platform used by the Provider ceases providing the service or ceases business operations.

(5) These Terms and Conditions shall also apply to modified services.

§ 11 Warranty for Defects; No Guarantee

(1) To the extent that a purchase contract exists between the Provider and the User, the Provider warrants the conformity of the GATAlife App and the digital services provided hereunder as follows:

(a) For Consumers: the Provider warrants that the GATAlife App and associated digital services will conform to the description and quality represented for a period of two (2) years from the date of delivery or commencement of the service, in accordance with Directive (EU) 2019/771 on the sale of goods and applicable Cyprus law. Nothing in these Terms limits or excludes any statutory warranty rights that Consumers cannot waive under applicable law.

(b) For Entrepreneurs: the warranty period for the App provided by the Provider shall be twelve (12) months.

(2) The Provider shall make reasonable efforts to ensure the continuous, complete, and error-free availability of the GATAlife App, but does not guarantee such availability.

§ 12 Liability

(1) The Provider's liability for damages is governed as follows:

(a) The Provider shall be liable without limitation for damages arising from injury to life, body, or health, and for damages caused by intentional or grossly negligent conduct of the Provider, its legal representatives, or vicarious agents.

(b) In the event of a breach of an essential contractual obligation — that is, an obligation whose fulfilment is necessary to achieve the purpose of the contract — the Provider shall be liable for typical, foreseeable damages even if such breach results from ordinary negligence.

(d) The foregoing limitations do not affect any rights Consumers have under applicable EU and Cyprus consumer protection law that cannot be excluded or limited by contract.

(2) In the event of a breach of essential contractual obligations, the Provider shall be liable only for the typical foreseeable damage if such damage was caused by ordinary negligence, unless the User's claim for damages arises from injury to life, body, or health.

(3) The limitations set out in paragraphs (1) and (2) shall also apply in favor of the legal representatives and vicarious agents of the Provider if claims are asserted directly against them.

(4) To the maximum extent permitted by applicable law, the Provider's total aggregate liability to the User arising out of or in connection with these Terms and Conditions — regardless of the legal basis of the claim — shall not exceed the greater of:

(a) the total amount paid by the User to the Provider in the twelve (12) months immediately preceding the event giving rise to the claim; or

(b) one hundred euros (EUR 100).

For subscriptions purchased through a Distribution Platform, only amounts received by the Provider (net of platform fees) shall be considered when calculating the cap under (a).

(5) To the maximum extent permitted by applicable law, the Provider shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or interruption of service, even if the Provider has been advised of the possibility of such damages.

(6) The liability caps and exclusions in paragraphs (4) and (5) do not apply to: (a) liability that cannot be limited under applicable law, including mandatory EU and Cyprus consumer protection law; (b) liability for damages arising from injury to life, body, or health; or (c) liability for intentional misconduct or gross negligence by the Provider. Consumers retain all statutory rights that cannot be waived under applicable law.

§ 13 Instructions on the Right of Withdrawal

(1) If the contract is concluded with GATALIFE LTD (and not with a platform operator), a User acting as a Consumer has a statutory right of withdrawal vis-à-vis the Provider, as explained below.

(2) Instructions on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (GATALIFE LTD, Registration Number ΗΕ 491102, Arch. Makariou III, 240, P. LORDOS CENTER, BLOCK B, Office 206, help@gatalife.com) by means of a clear statement of your decision to withdraw from this contract (for example, by letter sent by post or by email). You may use the attached model withdrawal form, but this is not mandatory.

The withdrawal deadline is met if you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. For this reimbursement, we shall use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

(3) Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it to us.)

— Email: help@gatalife.com or

— Address: GATALIFE LTD, Arch. Makariou III, 240, P. LORDOS CENTER, BLOCK B, Office 206

— I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following services (*)

— Ordered on (*) / received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Email address or identification number of the consumer(s) used when registering on the GATAlife Website

— Signature of consumer(s) (only if this form is submitted on paper)

— Date (*) Delete as appropriate.

(4) Exception to the right of withdrawal for digital content and digital services

You will lose your right of withdrawal described above if you have expressly requested that performance of the subscription or digital service begin immediately upon purchase and have acknowledged that you will thereby lose your right of withdrawal. By completing the purchase of a GATAlife Premium subscription and clicking the confirmation button to begin immediate access to Premium Features, you confirm your express consent to immediate performance and acknowledge that you thereby lose your right of withdrawal in accordance with Article 16(m) of Directive 2011/83/EU on Consumer Rights, as implemented under applicable Cyprus law.

This exception applies only where performance has actually commenced. If the subscription has not yet commenced or no Premium Features have been accessed, the standard 14-day withdrawal right described above continues to apply.

§ 14 Online Dispute Resolution and Alternative Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR) pursuant to Article 14(1) of the ODR Regulation. The platform serves as a contact point for the out-of-court resolution of disputes relating to contractual obligations arising from online sales or service contracts. The platform is available at https://ec.europa.eu/consumers/odr.

The Provider is willing to participate in alternative dispute resolution proceedings before a competent consumer arbitration body. Users may also contact the Cyprus Consumer Protection Service (https://www.consumer.gov.cy) for assistance with consumer complaints.

§ 15 Final Provisions

(1) Contracts concluded between the User and the Provider shall be governed by the laws of the Republic of Cyprus, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory provisions limiting the choice of law and, in particular, mandatory provisions of the country in which the User as a Consumer has their habitual residence shall remain unaffected.

(2) If the User is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the User and the Provider shall be the Provider's registered office in Cyprus.

(3) Should individual provisions of these Terms be or become legally invalid, the remainder of the contract shall remain unaffected. In place of the invalid provision, the applicable statutory provisions shall apply. If this would create unreasonable hardship for one of the contracting parties, the contract as a whole shall be deemed invalid.

(4) The GATAlife Terms are made available to Users in various languages. The English version is the original version of these Terms and, in the event of disputes, misunderstandings, or discrepancies, shall be the authoritative version and shall prevail over all translated versions.

§ 16 Privacy and Data Protection

(1) The collection, use, and processing of personal data in connection with the GATAlife App and Website is governed by the GATAlife Privacy Policy, available at https://gatalife.com/policy and within the App. By using the GATAlife App or Website, the User acknowledges having read and understood the Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy regarding the processing of personal data, the Privacy Policy shall prevail.

(2) GATALIFE LTD processes personal data as a data controller within the meaning of Regulation (EU) 2016/679 (GDPR). The legal bases and purposes for processing are set out in the Privacy Policy. Users may exercise their rights under the GDPR — including the rights of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection (Art. 21) — by contacting help@gatalife.com.

(3) GATALIFE LTD is registered with the Cyprus Commissioner for Personal Data Protection. Users who consider that their data protection rights have been infringed may lodge a complaint with the Commissioner (https://www.dataprotection.gov.cy) or with the supervisory authority of the EU Member State in which they have their habitual residence or place of work.

(4) Where the GATAlife App is distributed through a Distribution Platform, certain data (including purchase records and device identifiers) may also be processed by the platform operator as an independent data controller, subject to that operator's own privacy policy.

Legal Notice

Support

App support: help@gatalife.com

We create GATAlife

GATALIFE LTD

Arch. Makariou III, 240, P. LORDOS CENTER, BLOCK B, Office 206

Registered in the Republic of Cyprus

Registration Number: ΗΕ 491102

Website: https://www.gatalife.com

Email: help@gatalife.com

Represented by the managing director: Nikolai Andrianov